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Saas Solutions Architect (post Sales Implementation) - Remote Eligible
Design and implement customized AI workflows for diverse customer support needs.
Remote
Senior
1 month ago
Zingtree
Wow your customers and agents with the AI-powered decision tree platform
1 Similar Job at Zingtree
✨ About The Role
- The role involves guiding clients through the technical aspects of the implementation process, from initial systems integrations to workflow design and go-live.
- Responsibilities include designing and building tailored AI workflows and integrations to meet customer support objectives.
- The candidate will coordinate with client IT resources to oversee technical configurations and ensure seamless data flow.
- Participation in onboarding sessions to gather requirements and confirm project goals is a key aspect of the job.
- The role requires managing project timelines, overseeing AI workflow enablement, and ensuring solutions meet customer-specific needs.
⚡ Requirements
- The ideal candidate will have over 7 years of experience in solutions architecture or technical project implementation roles, particularly in enterprise B2B SaaS environments.
- A strong background in customer support or contact center solutions is essential, along with experience in start-up settings.
- The candidate should possess hands-on experience with automation technologies and integration architecture patterns.
- Proficiency in front-end development skills, including custom coding in JavaScript and CSS, is necessary.
- The successful individual will have a customer-centric mindset and the ability to translate technical requirements effectively.
About Zingtree
Wow your customers and agents with the AI-powered decision tree platform