View All Jobs 286
Customer Support Lead (Remote) - Remote Eligible
Lead the development and optimization of support processes for insurance and moving inquiries.
Remote
Mid-Level
$84,000 USD per year
1 week ago
Yembo
Bringing digital transformation to home service companies through industry leading AI
Job is no longer active
✨ About The Role
- The Support Lead will oversee a team of Tier 1 support agents, managing daily operations and ensuring high performance.
- Responsibilities include resolving client escalations, generating performance reports, and maintaining service quality.
- The role requires optimizing workflows to improve efficiency in handling insurance and moving inquiries.
- The Support Lead will serve as the point of contact for complex customer cases that Tier 1 agents cannot resolve.
- Regular reporting on key performance indicators (KPIs) such as response times and customer satisfaction scores will be part of the job.
- Collaboration with cross-functional teams is essential to address systemic issues and enhance service offerings.
âš¡ Requirements
- The ideal candidate will have a minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Experience in the insurance or moving industries is preferred, indicating a familiarity with the specific challenges and needs of these sectors.
- Strong leadership and team management skills are essential, as the role involves supervising and mentoring a team of Tier 1 support agents.
- Excellent problem-solving and conflict resolution abilities are necessary to handle escalated customer cases effectively.
- Proficiency in customer support software and reporting tools is required to monitor team performance and generate reports.
- Strong communication skills, both written and verbal, are crucial for effective collaboration with cross-functional teams and for providing exceptional customer service.
Customer Support Lead (Remote) - Remote Eligible
Remote
$84,000 USD per year
Customer Support
Job is no longer active
About Yembo
Bringing digital transformation to home service companies through industry leading AI