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CS Operations Leader
Drive the design and execution of operational strategies for the Customer Success organization.
New YorkAustinChicagoLondon
Senior
1 month ago
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✨ About The Role
- The Customer Success Operations Leader will play a key role in the GTM Operations team, partnering with the VP of Customer Success.
- Responsibilities include designing and executing operational strategies that support the full customer lifecycle from onboarding to renewal.
- The role involves leading initiatives to refine the customer journey, driving adoption and satisfaction.
- The candidate will track and analyze key performance indicators, providing actionable recommendations to the team.
- The position requires evaluating and managing software to enhance the efficiency of the Customer Success organization.
âš¡ Requirements
- The ideal candidate will have over 7 years of experience in GTM operations, specifically in Sales, Customer Success, Services, or Support.
- A strong analytical mindset is essential for forecasting future needs and enhancing customer experience.
- Proven experience in strategic planning and organizational design is crucial for aligning fiscal plans with organizational goals.
- The candidate should possess excellent communication skills to collaborate effectively with cross-functional teams.
- Experience in managing operational tools and processes to optimize team performance is highly valued.
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