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CS Operations Leader
Lead initiatives to refine the customer journey, enhancing adoption and satisfaction metrics.
New YorkAustinChicagoLondon
Senior
1 month ago
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✨ About The Role
- The Customer Success Operations Leader will play a key role in the GTM Operations team, partnering with the VP of Customer Success.
- This position involves designing and executing operational strategies that support the full customer lifecycle, from onboarding to renewal and growth.
- The role includes leading initiatives to optimize the customer journey, focusing on adoption, satisfaction, and improving gross retention and net retention rates.
- The candidate will be responsible for evaluating and managing software that enhances the efficiency of the Customer Success organization.
- The position requires collaboration with various teams, including Revenue Ops, Analytics, Product, and Finance, to align data and systems effectively.
âš¡ Requirements
- The ideal candidate will have over 7 years of experience in go-to-market operations, specifically in Sales, Customer Success, Services, or Support.
- A strong analytical mindset is essential, with the ability to forecast future needs and enhance customer experience.
- Proven experience in strategic planning and organizational design is crucial for aligning fiscal plans with organizational goals.
- The candidate should possess excellent project management skills to drive cross-functional initiatives and ensure seamless communication.
- A background in data analysis and reporting will be beneficial for tracking key performance indicators and providing actionable insights.
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