View All Jobs 532
CS Operations Leader
Lead initiatives to refine the customer journey and improve customer outcomes.
Austin
Senior
1 month ago
Writer
World-class companies trust Writer to unlock the power of generative AI across every team.
21 Similar Jobs at Writer
✨ About The Role
- The Customer Success Operations Leader will play a key role in the GTM Operations team, partnering with the VP of Customer Success.
- This position involves designing and executing operational strategies that support the full customer lifecycle, from onboarding to renewal and growth.
- The role requires ownership of strategic initiatives, organizational design, and customer journey orchestration.
- The candidate will be responsible for tracking and analyzing key performance indicators, including NRR and GRR.
- The position includes evaluating and managing software to enhance the efficiency of the Customer Success organization.
âš¡ Requirements
- The ideal candidate will have over 7 years of experience in GTM operations, specifically in Sales, Customer Success, Services, or Support.
- A strong background in strategic planning and organizational design is essential for this role.
- The candidate should possess excellent analytical skills to forecast future needs and enhance customer experience.
- Experience in managing customer journey optimization initiatives is crucial for driving adoption and satisfaction.
- The successful individual will have a proven track record of collaborating cross-functionally with various teams to align data and systems.
About Writer
World-class companies trust Writer to unlock the power of generative AI across every team.