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Manager CRM Support Team - Microsoft Dynamics 365 + Power Platform
Lead the CRM support team to enhance client satisfaction with Microsoft Dynamics 365 solutions.
Jacksonville, Florida, United States
Mid-Level
1 month ago
✨ About The Role
- The Manager will lead a team of support consultants focused on Dynamics 365 and Power Platform applications.
- This role involves providing escalation support for business and technical issues related to the Salentica Engage product.
- The Manager will manage support incidents through a client portal and ensure service level agreements are met.
- The position requires ongoing knowledge acquisition of Salentica Engage and the Power Platform.
- The Manager will facilitate the creation of knowledge base articles for both internal and external use.
âš¡ Requirements
- The ideal candidate will have a strong background in Dynamics 365 or similar CRM systems.
- A minimum of 2-3 years of experience in a structured technical support environment is preferred.
- The successful individual will possess excellent problem identification and solving skills.
- Outstanding customer service skills and strong organizational abilities are essential for this role.
- The candidate should be self-motivated and able to work with minimal supervision.
Manager CRM Support Team - Microsoft Dynamics 365 + Power Platform
Jacksonville, Florida, United States
Customer Support
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