View All Jobs 552
CRM Support Analyst - Microsoft Dynamics 365 + Power Platform
Support clients on the Microsoft Dynamics 365 CRM product and Power Platform effectively.
Jacksonville, Florida, United States
Junior
1 month ago
✨ About The Role
- The role involves providing business and technical support for customers and internal staff on Salentica Engage and the Power Platform.
- The successful candidate will manage support incidents using the client portal and incident management processes.
- There will be a need to escalate product issues with the development team and account managers as necessary.
- The position requires ongoing knowledge acquisition and expertise in Salentica Engage and Dynamics 365/Power Platform.
- The candidate will also facilitate the creation of knowledge base articles for both internal and external use.
âš¡ Requirements
- The ideal candidate will have 2-3 years of experience in a structured technical support environment.
- A strong background in Dynamics 365 or similar CRM systems is highly desired.
- Excellent problem-solving skills and the ability to assess issues to provide effective solutions are essential.
- Outstanding customer service skills, along with strong organizational and time management abilities, are crucial for success in this role.
- The candidate should be self-motivated and able to grasp concepts quickly with minimal supervision.
CRM Support Analyst - Microsoft Dynamics 365 + Power Platform
Jacksonville, Florida, United States
Customer Support
About Vidado
We build great AI