Customer Support Representative

✨ About The Role

- The Customer Support Representative will be the first point of contact for prospective and existing customers.
	- This role involves providing quality support via chat and email, ensuring high levels of customer satisfaction.
	- The representative will manage and prioritize requests that come through the service desk.
	- Analyzing data and trends to identify areas for process improvement will be a key responsibility.
	- The role includes producing self-help articles and help videos for the company's knowledge hub.
	- Collaboration with the Product team to provide feedback and influence product improvements is expected.
	- The position requires shift work, including weekends and bank holidays, to support global customers.
                            

⚡ Requirements

- The ideal candidate is a capable and compassionate go-getter who is eager to learn and grow in a customer support role.
	- Strong written communication skills are essential, with a focus on clarity and empathy when interacting with customers.
	- Excellent collaboration and problem-solving skills are necessary to work effectively with other teams and address customer needs.
	- The candidate should be able to manage multiple tasks simultaneously and prioritize requests efficiently.
	- Patience and resilience are important traits, especially when dealing with challenging customer situations.
	- A proactive approach to work and a drive to improve processes will contribute to the team's success.
	- Previous experience in a customer-facing role is advantageous but not mandatory.
                            

+ Show Original Job Post

Suggest a correction

Customer Support Representative - NYC

Synthesia

Free Jobs Digest

✨ About The Role

⚡ Requirements

Customer Support Representative - NYC

About Synthesia