✨ About The Role
- As a CS Specialist at Speak, you will support the user community by addressing inquiries from users in different markets.
- The role involves reviewing and responding to messages and tickets from email and live chat, ensuring timely resolution of inquiries.
- You will share both positive and negative user feedback with stakeholders to drive improvements in service.
- Identifying bugs and escalating reports to relevant stakeholders is part of the responsibilities, requiring collaboration with the Engineering Team and Product Managers.
- Supporting B2B inquiries to enhance customer conversion and account renewals is also a key duty.
- Managing FAQ articles and the Speak Help Center to keep information up to date is essential for user self-resolution.
- You will work closely with other CS Specialists based in Seoul and Tokyo and report directly to the CS Manager in Seoul.
âš¡ Requirements
- The ideal candidate should have a strong customer-centric attitude and a commitment to providing excellent customer service.
- Previous experience in a Customer Support team or industry is essential for success in this role.
- The candidate should be proficient in Japanese and English, with additional proficiency in Mandarin or French being a plus.
- The ability to manage multiple user inquiries and identify user needs is crucial for this position.
- Adaptability to fast-changing environments and evolving customer needs is important for thriving in this role.
- Excellent written and verbal communication skills are necessary to effectively interact with users and stakeholders.
- Collaboration with team members to achieve common goals is a key aspect of the job.
Customer Support Specialist - Japan
Tokyo
Customer Support
Job is no longer active
About Speak
A superhuman, AI-powered language tutor in your pocket