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Technical Advisor, Scaled (Post-Sales Customer Success) [Ic2] - Remote Eligible
Define and implement the Scaled Success customer journey for improved customer satisfaction.
Denver
Junior
1 month ago
Sourcegraph
The code AI platform building Cody, your coding assistant, to understand, fix, and automate your code.
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✨ About The Role
- The role involves establishing relationships with a shared set of customers as part of the newly formed Scaled Success team.
- The Technical Advisor will ensure customer satisfaction and drive key metrics like adoption and usage of the Sourcegraph platform.
- Within the first month, the advisor will build relationships across various teams and learn about the product and customer needs.
- By three months, the advisor will define success plans for assigned customers and ensure they derive maximum value from their investment.
- After six months, the advisor will drive customer success through onboarding, feature adoption, and renewal processes.
- The advisor will also translate customer sentiment to internal teams and help solve technical problems for customers.
- Identifying opportunities for account growth and expansion will be a key responsibility of the role.
âš¡ Requirements
- The ideal candidate is an enthusiastic and self-driven individual with a passion for customer success in a post-sales environment.
- They should have at least 1 year of experience working directly with customers to understand their goals and needs.
- A proactive approach to collaboration with multiple stakeholders is essential for identifying opportunities and addressing complex situations.
- Strong organizational and project management skills are necessary to effectively document customer interactions and manage health scores.
- The candidate should possess a natural curiosity to learn about product features and engage customers with relevant updates and educational materials.
- Being a team player who contributes positively to the work environment and recognizes mistakes as learning opportunities is crucial.
- Knowledge of technical topics relevant to customers, such as migrations and developer onboarding, is important for effective partnership.
Technical Advisor, Scaled (Post-Sales Customer Success) [Ic2] - Remote Eligible
Denver
Sales
About Sourcegraph
The code AI platform building Cody, your coding assistant, to understand, fix, and automate your code.