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Customer Support Specialist

Guide customers through troubleshooting software-related issues with clear, structured communication.
Remote
Junior
1 week ago
Rossum

Rossum

AI-powered cloud-native document processing platform for automated end-to-end business workflows.

✨ About The Role

- The Customer Support Specialist will be the primary point of contact for customer inquiries and technical assistance. - Responsibilities include responding promptly to customer concerns and troubleshooting software-related problems. - The role involves preparing and maintaining comprehensive documentation for support processes and user manuals. - Collaboration with cross-functional teams is necessary to effectively resolve customer issues and communicate feedback. - The position operates on a shift system, with standard shifts from 8 am to 8 pm CEST, and may include on-call duty.

âš¡ Requirements

- The ideal candidate has a minimum of 1 year of experience in customer support, particularly in the SaaS industry. - A strong customer-oriented mindset is essential, with a passion for helping clients on a daily basis. - Excellent English language skills, both written and verbal, are required, and proficiency in other European languages is a plus. - The candidate should possess strong interpersonal and communication skills, with a detail-oriented approach to customer service. - A problem-solving mindset is crucial, as the role involves troubleshooting technical issues and providing solutions.
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Customer Support Specialist
Remote
Customer Support
About Rossum
AI-powered cloud-native document processing platform for automated end-to-end business workflows.