✨ About The Role
- The Customer Support Specialist will be the primary point of contact for customer inquiries and technical assistance.
- Responsibilities include responding promptly to customer concerns and troubleshooting software-related problems.
- The role involves preparing and maintaining comprehensive documentation for support processes and user manuals.
- Collaboration with cross-functional teams is necessary to effectively resolve customer issues and communicate feedback.
- The position operates on a shift system, with standard shifts from 8 am to 8 pm CEST, and may include on-call duty.
âš¡ Requirements
- The ideal candidate has a minimum of 1 year of experience in customer support, particularly in the SaaS industry.
- A strong customer-oriented mindset is essential, with a passion for helping clients on a daily basis.
- Excellent English language skills, both written and verbal, are required, and proficiency in other European languages is a plus.
- The candidate should possess strong interpersonal and communication skills, with a detail-oriented approach to customer service.
- A problem-solving mindset is crucial, as the role involves troubleshooting technical issues and providing solutions.