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Customer Support Level 1 Specialist - Remote Eligible
Assist customers during their trial period to ensure they understand product functionality.
Remote
Junior
2 weeks ago
Process Street
The world's first AI-powered process management tool for teams.
Job is no longer active
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✨ About The Role
- The Customer Support Level 1 Specialist will address inbound customer inquiries via phone, email, and live chat.
- The role involves advising customers on the best ways to use the software to meet their needs.
- The specialist will track customer interactions in Salesforce and assist prospects during their trial period.
- They will serve as a conduit for customer feedback and feature requests to the Product Managers.
- Conducting product demos for prospects and onboarding existing customers will be part of the responsibilities.
- The position requires working from 9am to 6pm EST, despite being a global company.
⚡ Requirements
- The ideal candidate has 1-2 years of experience working directly with customers, preferably in a SaaS environment.
- Excellent communication skills, both written and verbal, are essential, as the role involves significant customer interaction.
- Attention to detail is crucial, as the candidate will be responsible for improving the customer experience through their actions.
- A strong obsession with customer experience and a drive to create an amazing customer journey is necessary.
- The candidate should possess a growth mentality, demonstrating a self-motivated approach to learning and development.
- A passion for technology and experience with web and mobile applications will be beneficial for this role.
Customer Support Level 1 Specialist - Remote Eligible
Remote
Customer Support
Job is no longer active
About Process Street
The world's first AI-powered process management tool for teams.