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Customer Support Level 1 Specialist - Remote Eligible
Assist customers in maximizing their use of the software during their trial period.
Remote
Junior
2 weeks ago
Process Street
The world's first AI-powered process management tool for teams.
Job is no longer active
2 Similar Jobs at Process Street
✨ About The Role
- The Customer Support Level 1 Specialist will be the primary line of communication between Process Street and its customers.
- Responsibilities include responding to customer inquiries via email, live chat, and phone, ensuring timely and effective support.
- The role involves advising customers on how to best utilize the software to meet their needs and tracking interactions in Salesforce.
- The specialist will assist prospects during their trial period to help them understand product functionality.
- They will also serve as a conduit for customer feedback and feature requests to the Product Managers.
- Conducting product demos for prospects and onboarding existing customers will be part of the job responsibilities.
- The position requires working hours from 9am to 6pm EST, despite being a global company.
⚡ Requirements
- The ideal candidate has 1-2 years of experience working directly with customers, preferably in a SaaS environment.
- Excellent communication skills, both written and verbal, are essential, as the team operates in a fully distributed manner.
- Attention to detail is crucial, as the candidate will be responsible for enhancing the customer experience through their interactions.
- A strong obsession with customer experience and a drive to create an amazing customer journey is necessary.
- The candidate should possess a growth mentality, demonstrating a self-motivated approach to learning and development.
- A passion for technology and experience with web and mobile applications will be beneficial, especially familiarity with tools like Intercom and Salesforce.
Customer Support Level 1 Specialist - Remote Eligible
Remote
Customer Support
Job is no longer active
About Process Street
The world's first AI-powered process management tool for teams.