View All Jobs 552
Lead Solutions Architect - Post Sales (remote - US) - Remote Eligible
Architect and implement scalable onboarding solutions for diverse contact center operations.
Remote
Senior
6 months ago
Level AI
Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.
4 Similar Jobs at Level AI
✨ About The Role
- The role involves working with leaders and operators across different companies to architect solutions for complex contact center operations.
- Responsibilities include understanding customer contact center operations and mapping integration touchpoints.
- The candidate will dive deeply into telephony and CRM systems to integrate and onboard Level AI's product.
- The position requires close collaboration with Pre-Sales and Post-Sales teams to ensure successful customer implementations.
- Mentorship and advocacy for best practices while addressing product, solutioning, and onboarding questions are key aspects of the role.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in Computer Science, Computer Engineering, or a related technical field.
- A minimum of 5 years of relevant experience in the field is required.
- Experience working with CCaaS vendors and implementing voice and text infrastructure solutions is essential.
- Strong customer focus and analytical abilities are necessary to understand customer requirements and deliver value.
- The candidate should have outstanding prioritization skills to balance customer escalations, product changes, and service issues.
About Level AI
Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.