View All Jobs 605

VP, Customer Support

Implement AI-driven automation to enhance customer support efficiency and satisfaction.
Remote
2 weeks ago
Genesys

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.

✨ About The Role

- The Vice President of Customer Support will oversee global customer support operations for Genesys. - This role involves driving operational excellence and optimizing processes to enhance customer satisfaction and loyalty. - The VP will implement AI-driven automation and self-service capabilities to improve efficiency in support operations. - The position requires collaboration with cross-functional teams, including Product, Engineering, and Customer Success. - The VP will be responsible for establishing KPIs and SLAs to measure and improve performance in customer support.

âš¡ Requirements

- The ideal candidate will have extensive experience in leading global customer support operations, particularly in a SaaS environment. - A strong background in cloud infrastructure and AI-driven customer support solutions is essential for success in this role. - Proven leadership skills with the ability to recruit, mentor, and develop high-performing teams is crucial. - The candidate should possess a customer-first mindset, emphasizing empathy and responsiveness in support operations. - Experience in defining and executing customer-centric strategies aligned with business models is necessary.
+ Show Original Job Post
























VP, Customer Support
Remote
Customer Support
About Genesys
Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.