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✨ About The Role

- This role focuses on establishing long-term relationships with Genesys' global customers to help them achieve their customer experience vision.
	- The Senior Principal Customer Success Manager will act as an advocate for customers throughout their journey with Genesys.
	- Responsibilities include recommending and ensuring the adoption of appropriate strategies, products, and services.
	- The position requires creating Customer Success plans that drive overall adoption and value realization.
	- The role involves participating in executive round tables and advocacy programs to enhance customer engagement.
                            

⚡ Requirements

- The ideal candidate will have extensive experience in customer success management, particularly with global accounts.
	- A strong ability to build and maintain relationships with C-Level executives is essential for success in this role.
	- Candidates should possess a deep understanding of customer business goals and pain points to provide tailored solutions.
	- Experience in coaching and mentoring other customer success managers is highly valued.
	- A strategic mindset with the ability to orchestrate account strategies across cross-functional teams is crucial.
                            

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Senior Principal Customer Success Manager - Global Accounts (nordics) - Remote Eligible

Amsterdam

Customer Support

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About Genesys

Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.