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Senior Operations Specialist, CS Operations
Analyze operational workflows to identify and implement process improvements for customer support.
Manila
Senior
1 month ago
Genesys
Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.
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✨ About The Role
- The Senior Operations Specialist will provide end-user support for Genesys products and services.
- Responsibilities include managing customer disputes and collaborating cross-functionally to resolve issues.
- The role requires fulfilling commitments to customer success operations support KPIs and SLAs.
- The specialist will produce and maintain high-quality documentation to support internal processes.
- The position involves analyzing operational workflows and customer feedback to enhance efficiency and customer experience.
âš¡ Requirements
- The ideal candidate should have a strong passion for customer care and a commitment to delivering empathetic support.
- Excellent communication skills are essential for effectively collaborating with cross-functional teams and stakeholders.
- Strong task management abilities are necessary to handle multiple requests and ensure timely resolutions.
- A background in customer success operations or a related field would be beneficial for this role.
- The candidate should be proactive in identifying root causes and driving continuous improvements in processes.
About Genesys
Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.