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Principal Product Manager, Contact Center Metrics
Design a modern metrics layer that integrates AI insights for contact center optimization.
New York
Expert
3 weeks ago
Genesys
Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.
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✨ About The Role
- The Principal Product Manager will be responsible for designing and evolving a modern metrics layer for Genesys Cloud.
- This role involves integrating new digital channels and AI copilots into existing metrics frameworks.
- The candidate will need to ensure the accuracy, relevance, and scalability of metrics used by businesses.
- The position requires helping customers quantify the ROI of their investments and identify operational improvement opportunities.
- The role is pivotal in shaping how businesses measure and optimize their operations.
âš¡ Requirements
- The ideal candidate will have extensive experience in product management, particularly in analytics and metrics design.
- A strong understanding of contact center operations and key performance indicators (KPIs) is essential for success in this role.
- The candidate should possess excellent analytical skills to assess the impact of digital channels and AI technologies on metrics.
- Proven ability to communicate complex concepts clearly to customers and stakeholders is crucial.
- A background in developing strategies for maintaining and organizing metrics is highly desirable.
About Genesys
Orchestrating billions of remarkable experiences in more than 100 countries through cloud, digital and AI technology.