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Product Marketing Manager
Champion customer feedback to shape product strategies and enhance service offerings.
Denver
Mid-Level
$110,000 - 150,000 USD / year
2 weeks ago
Forethought
The leading generative AI platform for customer support automation.
Job is no longer active
✨ About The Role
- The Customer Success Manager will act as a customer advocate within Forethought, ensuring that customer feedback influences product and service strategies.
- This role involves proactively monitoring customer health and implementing strategies to enhance customer satisfaction and longevity.
- The candidate will be responsible for the entire lifecycle of customer renewals, from initial engagement to successful closure.
- Identifying and pursuing expansion opportunities within customer accounts will be a key responsibility, contributing to both customer and company growth.
- The role requires collaboration with internal and cross-functional teams to align efforts and support customer needs effectively.
âš¡ Requirements
- The ideal candidate will have a minimum of 5 years of experience in account management or customer success roles, particularly in the SaaS industry.
- A strong customer-centric mindset is essential, with the ability to understand and prioritize customer needs and expectations.
- Excellent verbal and written communication skills are necessary for building and maintaining meaningful relationships with customers.
- The candidate should possess strong analytical skills, with the ability to analyze customer usage data and generate actionable insights.
- Proven experience in managing complex customer projects and successfully handling renewals is crucial for this role.
Product Marketing Manager
Denver
$110,000 - 150,000 USD / year
Marketing
Job is no longer active
About Forethought
The leading generative AI platform for customer support automation.