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Technical Customer Support Analyst - Talent Acquisition - Remote Eligible

Support customers by diagnosing and resolving complex technical issues in real-time.
Costa Rica
1 week ago
Evisort

Evisort

The next generation of AI-powered contract intelligence.

✨ About The Role

- The role involves managing a queue of support cases and prioritizing issues based on severity and customer impact. - The candidate will work on diagnosing and delivering business-critical solutions to customers worldwide. - The position requires participation in a regional shift pattern to ensure 24/7 coverage for customer support. - Collaboration with Product Managers, QA, and Development teams is essential to determine solutions or workarounds for issues. - The candidate will need to maintain knowledge of new functionality and compliance changes to provide accurate support.

âš¡ Requirements

- The ideal candidate should have a passion for customer service and a strong desire to support clients effectively. - A creative approach to problem-solving is essential, as the role involves handling exciting and time-sensitive issues. - The candidate should be eager to learn and grow within the company, demonstrating a commitment to personal and professional development. - Strong communication skills are necessary to build solid relationships with customers and collaborate with various teams. - A background in technical support or customer service would be beneficial for success in this role.
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Technical Customer Support Analyst - Talent Acquisition - Remote Eligible
Costa Rica
Customer Support
About Evisort
The next generation of AI-powered contract intelligence.