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Technical Customer Support Analyst (benefits) - Remote Eligible

Investigate and resolve complex customer issues to enhance user experience and satisfaction.
Costa Rica
1 week ago
Evisort

Evisort

The next generation of AI-powered contract intelligence.

✨ About The Role

- The role involves managing a queue of support cases and prioritizing issues based on severity and customer impact. - Candidates will be responsible for investigating, diagnosing, and delivering time-sensitive solutions to customers. - The position requires collaboration with Product Managers, QA, and Development teams to determine effective solutions or workarounds. - The job entails maintaining knowledge of new functionality and compliance changes to provide accurate support. - Flexibility in working hours is required, as the team operates on a 24x7 basis to support customers globally.

âš¡ Requirements

- The ideal candidate should have a passion for customer service and a strong desire to support clients effectively. - A creative approach to problem-solving is essential, as the role involves handling exciting and complex issues. - The candidate should be eager to learn and grow within the company, demonstrating a commitment to personal and professional development. - Strong communication skills are necessary to build solid relationships with customers and collaborate with team members. - A background in technical support or a related field would be beneficial for success in this role.
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Technical Customer Support Analyst (benefits) - Remote Eligible
Costa Rica
Customer Support
About Evisort
The next generation of AI-powered contract intelligence.