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Technical Customer Support Analyst (talent Management) - Remote Eligible

Investigate and resolve complex customer issues to enhance user experience and satisfaction.
Costa Rica
1 week ago
Evisort

Evisort

The next generation of AI-powered contract intelligence.

✨ About The Role

- The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact. - Candidates will work through exciting problems and implement solutions to motivate change. - The position requires collaboration with Product Managers, QA, and Development teams to determine solutions or workarounds. - Maintaining knowledge of new functionality and compliance changes is crucial for providing accurate support. - The Customer Support Team operates on a regional shift pattern to ensure 24/7 coverage for customers worldwide.

âš¡ Requirements

- A successful candidate will have a passion for customer service and a strong desire to support clients effectively. - The ideal person will possess a creative approach to problem-solving and be eager to learn and grow within the role. - Strong interpersonal skills are essential for building solid relationships with customers and collaborating with team members. - Candidates should be adaptable and able to handle time-critical issues with a sense of urgency. - A background in technical support or customer service will be beneficial for navigating complex customer inquiries.
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Technical Customer Support Analyst (talent Management) - Remote Eligible
Costa Rica
Customer Support
About Evisort
The next generation of AI-powered contract intelligence.