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Senior Technical Customer Support Specialist (San Francisco) - Remote Eligible
Investigate and document client issues to improve product performance and customer satisfaction.
San Francisco, California, United States
Senior
$100,000 - 140,000 USD / year
1 month ago
EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.
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✨ About The Role
- The Senior Technical Customer Support Specialist will serve as the technical point of escalation for client issues.
- This role requires a deep understanding of the company's products and the ability to communicate effectively with clients.
- The specialist will document bugs and investigate issues using SQL queries and logs to determine root causes.
- The position involves collaborating closely with the Client Success Team to understand client needs and the impact of issues on their operations.
- The role will initially be remote, with a requirement to work in-person in San Francisco once an office is established.
âš¡ Requirements
- The ideal candidate will have over three years of experience in a Customer Support Specialist role or a similar position.
- A strong technical background is essential, with proficiency in support software and CRMs such as Zendesk or Salesforce.
- Candidates should possess excellent written and verbal communication skills to effectively interact with clients and internal teams.
- A data-driven mindset and analytical skills are crucial for diagnosing issues and providing solutions.
- Experience in a customer-facing role is necessary, demonstrating a commitment to customer satisfaction and service excellence.
Senior Technical Customer Support Specialist (San Francisco) - Remote Eligible
San Francisco, California, United States
$100,000 - 140,000 USD / year
Customer Support
About EliseAI
Our advanced AI technology can manage hundreds of conversations and operational processes.