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Customer Support Specialist
Assist customers in maximizing the potential of Darktrace's AI-powered cyber security platform.
Cambridge, England, United Kingdom
Entry Level
1 week ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
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✨ About The Role
- The role involves responding to support requests in the Darktrace Customer Portal and assisting customers in maximizing the platform's potential.
- The candidate will be responsible for ensuring smooth and efficient customer deployments and liaising between the development team and customers to resolve issues.
- The position requires patience and discipline, with the ability to react quickly and calmly to critical customer events.
- Extensive training and support will be provided to help the candidate develop in the role.
- The job offers the opportunity to work in a dynamic and exciting industry, contributing to the protection of customers from complex cyber threats.
âš¡ Requirements
- The ideal candidate should have a strong mathematical and scientific background, which will be beneficial in the cyber security field.
- A bright and technically minded individual who is eager to learn and grow in a fast-paced environment is essential for this role.
- Excellent interpersonal and communication skills, both verbal and written, are crucial for interacting with customers and the development team.
- The candidate should be tenacious, driven, and ambitious, with a proactive approach to problem-solving.
- An understanding of general networking and cyber security technologies will be advantageous for success in this position.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.