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Documentation Lead, Customer Support
Create and maintain a comprehensive Help Center for Captions' diverse platforms.
New York
Senior
3 weeks ago
✨ About The Role
- The Documentation Lead will be responsible for creating, organizing, and maintaining user-friendly resources for customers and internal teams.
- This role involves managing documentation systems, including customer-facing help centers and API references.
- The candidate will develop and maintain the Help Center to support various applications, ensuring content is clear and up-to-date.
- The role includes training and optimizing Captions' AI agent to enhance customer support responses.
- The Documentation Lead will also organize and maintain internal documentation to support workflows across multiple teams.
âš¡ Requirements
- The ideal candidate will have over 6 years of experience in managing customer-facing help centers and internal documentation systems.
- A strong technical background with deep knowledge of APIs and familiarity with tools like Postman is essential for success in this role.
- The candidate should possess expertise in technical writing, with the ability to simplify complex concepts into clear and actionable documentation.
- Experience with documentation tools such as Mintlify, Notion, Guru, or Readme is highly preferred.
- The successful candidate will demonstrate strong cross-functional collaboration skills, working effectively with various teams including Product, Engineering, and Marketing.
- Empathy for learners is crucial, as the candidate should be able to view content through a beginner's perspective and continuously refine their work for clarity and impact.
About Captions
Your AI-powered creative studio.